Industry: Technology – construction/facilities management
Headquarters: Greenville, SC. Founded: 1990
Ownership: Public (a Fortive Company), NYSE: FTV
Salesforce CPQ and Salesforce Billing
Growth through acquisitions resulted in multiple software systems serving clients across channels. This increased maintenance costs, impeded business processes, no 360-degree view of customer, and caused business inflexibility.
Inflexible legacy back office tools created friction in ordering processes, hampering growth and customer satisfaction.
Requires complete IT transformation — lacking platform and strategy.
Unable to provide customers with self-service/poor online storefront experience increased cost of sales.
Quote and configuration errors don’t surface until provisioning.
aMind put in place an IT transformation strategy to upgrade Gordian’s quote-to-cash technology stack to support the customer storefront and inside sales channels for Gordian’s estimating business. The project will roll out in phases. Phase 1 includes:
Automated / “touchless” subscription renewals.
Framework for Salesforce integration best practices using declarative “notify and callback” pattern without code.
Heavy use and leverage of Dell Boomi AtomSphere.
Framework for Marketing-controlled effectivity for Sales Promotions.
Framework for customer-facing and internal notifications based on billing-related events.
Automated conversion and migration of historical Zuora subscription data into CPQ/Billing.